Customer Service Executive - UAE National

Job description / Role

A reputable and well-established multinational Retail company is actively recruiting a Customer Service Executive for their team in Dubai .

Please note that due to Emiratisation, UAE Nationals can be considered for this role.

Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.

The main responsibilities will include but not limited to:
- Contact customers to deliver the company's products, services, and/or promotions.
- Coordinate with various departments to ensure all activities are aligned.
- Accept/ reject customer claims in coordination with the sales team.
- Coordinate IT-related issues with the IT Team.
- Develop reporting tools to monitor pricing and catalog activities.
- Test, fix, and update pricing.
- Keep data up to date.
- Conduct anti-fraud activities through manual checks.

Requirements

To be successful you will need to meet the following:
- Please note that due to Emiratisation, only UAE Nationals can be considered for this role.
- Proven experience in a similar role is a plus. Catalog coordination and pricing experience is an advantage.
- Knowledge of anti-fraud activities.
- Great attention to detail.
- Excellent communication skills.
- Strong proficiency in Microsoft Office Suite, particularly in Excel is required.
- Applicants should be available for face-to-face interviews in the location mentioned above.

About the Company

Kinetic is a Middle East-based company that has been successfully providing a full range of recruitment solutions for leading Pharmaceutical, Agritech, Medical Device, Chemical and Sustainability organizations since 2012.

We provide an executive search service geared to any level of roles within these verticals which is led by industry experts. Our service is driven by innovative, established and proven research teams who customize each individual requirement from our clients.