Customer Service/Experience Executive

Job description / Role

As a Customer Experience Executive, you will be the face of the venue, responsible for creating a vibrant, welcoming, and well-organized environment. You will play a key role in ensuring smooth daily operations, delivering exceptional customer experiences, and maintaining high energy on the floor.

Key Responsibilities

Customer Engagement

• Welcome guests warmly and manage walk-ins and bookings
• Create a positive and energetic first impression
• Ensure every guest feels comfortable, excited, and well-guided

Operations & Flow Management

• Manage session flow and ensure activities start on time
• Handle crowd movement efficiently and confidently
• Maintain safety standards and operational discipline

Customer Experience & Support

• Monitor guest experience throughout their visit
• Resolve issues calmly and professionally
• Ensure a fun, safe, and enjoyable environment

Technical & Operational Support

• Handle basic system or equipment issues
• Report technical concerns to the relevant team promptly

Sales & Upselling

• Promote add-ons, extensions, and in-house offerings naturally
• Encourage repeat visits and enhanced experiences
• Contribute to overall revenue growth through ethical upselling

Team Collaboration

• Work closely with colleagues to ensure smooth daily operations
• Support team members during peak hours
• Maintain a positive and professional work culture

Desired Personality & Character Traits

• Bubbly & Energetic – Naturally cheerful and full of positive energy
• Confident with Crowds – Comfortable speaking to groups and handling busy environments
• People-Oriented – Loves interacting with customers and creating memorable experiences
• Presentable & Well-Spoken – Professional appearance and clear communication
• Quick Thinker – Able to handle situations calmly and efficiently
• Team Player – Supportive, reliable, and cooperative
• Adaptable & Flexible – Comfortable working evenings, weekends, and busy shifts
• Customer-Focused Mindset – Always puts guest experience first
• Preferably Indians

Salary:
AED 2,500 to 3,000 per month inclusive of fixed allowances.

About the Company

Smart Hires, a division of Pagarani Enterprises LLC, is a professional recruitment firm dedicated to delivering end-to-end hiring solutions across the MENA and Asia regions. We specialize in sourcing, screening, and placing qualified professionals across multiple industries, ensuring the perfect alignment between client requirements and candidate capabilities.

With a strong focus on quality, efficiency, and transparency, Smart Hires partners with businesses to simplify their talent acquisition process — from candidate identification and interviews to onboarding support. Our approach combines local expertise with regional reach, helping companies build reliable teams and candidates find meaningful career opportunities.