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Customer Service – Freight Forwarding

Mubarrad Transport Company

Dubai, UAE

Ref: MP802-02

The Role

International Transportation Group’s Freight Forwarding Division requires an experienced Customer Service/Documentation agent to join our team in Dubai.

Your key responsibilities will be –
Speaking to the clients/customers in regards to the cargo which would have been shipped via land, air and sea freight.

Monitor the shipments on a daily basis, deal with any issues that may have occurred (like any lost shipments, SOB status, Shipment status, Container loading and positioning, Quoting)

Respond to all requests for quotes from internal parties within 24 hours from initial receipt

You will be the first point of call for the customers and be liaising with them via telephone and email.

Liaising with all major. Shipping lines and Airlines for procuring the best rates for quoting the customers.

Manage on a day-to-day basis and lead general sourcing activities by developing and demonstrating a detailed insight into relevant supply market.

Co-lead procurement and sourcing initiatives for assigned trade lane development

Coordinate/drive business for the company in cooperation with the sales person owning the customer and other relevant departments

All documentation procedures to be followed up (starting from securing S/I to final handover of B/L)

You must have excellent English Communication.


Well organized, able to handle stress, experienced in quoting, customer service , liasing with shipping and airlines and ready for a nice carreer with an international Transport / Freight company.

The salary that is on offer is 6000-7000AED plus medical insurance and a flight to home country.

As specialists in the Freight Forwarding, Shipping, Aviation, and Logistics, we are always looking for exceptional / highly experienced candidates. If you feel you have the necessary experience (min.2-3 years) in the above sector, please forward your C.V.

About the Company

Mubarrad Transport Company K.S.C.C. is one of the leading Logistic Companies in Kuwait. In addition to Land Transportation Services, we provide state of the art professional maintenance services for different varieties of equipment and fleet. Our services are carried out by highly skilled employees ensuring that work is executed with a high level of quality and in a safe manner.

Based in Kuwait and listed on Kuwait Stock Exchange, Mubarrad operations span the Gulf and Middle East including Iraq.

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