Customer Service - Games

ONEMT Middle East

Dubai, UAE

Posted
Ref: SP688-01

Job description / Role

Employment: Full Time

• Operating game customer service system;
• Filing customer advice, complaints, feedback, etc.
• Based on customer needs, build and optimize customer service setup while making targeted user operation strategy and continuously increase service quality;
• Intermediate between customers and relevant departments
• Supporting other related tasks and help improving current work contents and process;
• VIP Customer maintenance;
• Other tasks. (Localization, Survey and Live etc.)

Requirements

• Education: Bachelor’s Degree or higher degree;
• Skill: Excellent presentation, and communication skills required;
• Experience: same experience in Game Application Industry preferred, love games, rich experience in games, familiar with various types of games, and have in-depth research and analysis, a deep understanding of players' mentality and needs, experienced players of SLG games are preferred;
• Personal Quality: Team Player, positive attitude, great sense of humor, a good SLG gamer, Energetic and passionate about gaming industry, Be sensitive to the industry, have enough insight into user needs, and be able to quickly capture the changes of player trends;
• Language: Native Arabic and English required.

About the Company

ONEMT, founded in 2015, is a globally integrated net technology corporation dedicated to bringing the best in online entertainment to gamers the world over. The games developed and released through the years, now available in 18 languages, have consistently topped the charts on both iOS and Android in countries across the globe, and received the coveted Most Popular Games, and Best Game of the Year on the App Store and Google Play Store respectively Revenge of Sultans being the most notable amongst them.

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