Job closed
Ref: RP268-05
Job description / Role
Job Description
We are seeking an enthusiastic and energetic Customer Service Intern to help us facilitate the smooth running of Customer Service Operations.
Are you ready?
Key responsibilites:
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Work with customer service manager to ensure proper customer service is being delivered.
The benefits of this experience:
• Get a chance to build great relationships with different department and heads of teams.
• Experience in International & Executive professional correspondence
• Learn to work within budgets and time constraints
• Develop communication skills in a professional setting
• This is a great opportunity to learn how to assist and manage the day to day customer service operations.
Requirements
Skills:
• Trustworthy, reliable, hard-working, and willing to learn on the go
• Prioritizing and scheduling workload to ensure completion when faced with deadlines or emergencies.
• Strong attention to detail and excellent follow-through skills
• Ability to multi-task and remain organized in a fast-paced environment
• Ability to work in a confidential environment with limited supervision
• Providing efficient customer service and communicating clearly and objectively both verbally and in writing.
About the Company
IRIS HEALTH SERVICES LLC, is an ISO 9001:2008 and ISO 27001:2013 Certified Third Party Administration Service Company providing professional medical benefit and claims administration services.
IRIS HEALTH with the strength of its team, experience and expertise provides an unparalleled end to end claims management solution. It's not just about claims processing but rather about managing medical claims.
Our cutting edge software platform fundamentally changes the dynamics of managing medical portfolios. As a result, our Clients benefit from many features that provide unparalleled efficiency that includes managing your medical claims, trend analysis and monitoring.