Job description / Role
Charterhouse is working exclusively with a leading multinational manufacturer, who is looking to hire a Customer Service and Logistics Assistant. This role will support various business units to deliver customer satisfaction by taking responsibility for the coordination and follow up of the entire order and shipment process.
This role will be heavily geared towards communicating with different business units and factories located across the world to process commercial orders, following up on progress of shipments, payments and keeping a track of all pending deliveries. In addition, this role will also be responsible for taking accountability for coordinating with customers to keep them up to date on their order status, delivering unparalleled customer service through regular communication and proactive follow up to prevent any issues which could delay shipments.
Our client is looking for an individual who is highly organised with exceptional attention to detail, great communication skills and ability to problem solve in high pressure situations. There will be a lot of work with Microsoft excel, using spreadsheets and trackers to keep an up-to-date log of all orders and their status, therefore the successful candidate should have strong experience using this program as well as MS PowerPoint.
This commercial role will also play a part in the execution of marketing strategies and will support the global team with tasks such as preparation and distribution of marketing materials, social posting and assisting with exhibition/conference related POS.
To be considered for this role, the candidate will hold a Bachelor’s Degree in a related field, with 4 years minimum experience in a similar position working for a multinational manufacturer handling after sales customer service and logistics.
Our client requires an individual who can demonstrate excellent interpersonal skills as they will be expected to work effectively with different business units across the world and will be the key point of contact for all customer related queries. Due to the markets which this role will service, strong preference will be given to bilingual candidates who are fluent in English and either Arabic and or French.
About the Company
The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.
Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.
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