Customer Service Logistics Officer

Job description / Role

Company Overview

Kinetic is working with a leading medical device company who are hiring a customer service logistics officer to be based in Dubai.

Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.

Key aspects of the role include:

• Manage orders received via phone or email.
• Verify order accuracy and completeness.
• Maintain accurate and up-to-date records of all orders, shipments, and customer communications.
• Work with cross-functional teams with all aspects of ordering and shipping from the principals.
• Provide excellent customer service by addressing inquiries and concerns regarding order status, shipment schedules, and product details.
• Monitor inventory levels to guarantee accurate and efficient order fulfillment.
• Collaborate with suppliers and third-party service providers to ensure precise and smooth order fulfillment.
• Provide general administrative assistance ensuring information is up to date.

To be successful you will need to meet the following:

• Only candidates currently based in the UAE will be considered.
• BSc in business administration, logistics, or similar.
• Minimum 2-3 years experience in order processing, logistics, procurement, or any related field within the healthcare industry in the UAE.
• Proficiency in Microsoft Office Suite mainly Excel and Dynamics 365.
• Strong communication and interpersonal skills.
• Excellent verbal and written communication skills in English.

Must read: How much you can expect to be paid in your next life science role.

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About the Company

Flow Talent have been sourcing the best Banking, Technology, Financial Services & Legal professionals locally and internationally for leading organisations across the Middle East region since 2018.

Through years of experience, we know there is significant demand for highly skilled professionals and pride ourselves on having the highest calibre candidates. As a team, we strive to help our clients achieve operational and business excellence by identifying quality talent, quickly, through our collaborative approach.

Flow place professionals in the following sectors: - Banking & Financial Services - Digitalisation & Technology - Legal & Compliance

We help our clients with: - Contingent Recruitment: - Retained Recruitment - Emiratization and Saudization - Market Entry