Customer Service Manager

Job description / Role

- Oversee and manage the daily operations of the customer service team.
- Develop and implement customer service policies and procedures to ensure consistent customer satisfaction.
- Train, mentor, and supervise a team of 6 customer service employees to ensure high performance.
- Handle escalated customer inquiries and complaints promptly and effectively.
- Monitor and analyze customer service metrics and KPIs to identify areas for improvement.
- Collaborate with other departments to ensure smooth customer interactions and resolve issues.
- Develop strategies to enhance customer experience and loyalty.
- Stay up-to-date with industry trends and best practices in customer service.
- Prepare and present regular reports on customer service performance to senior management.
- Manage and maintain customer service documentation and records.

- 5+ years of experience in customer service.
- Industry: Business Setup (Mandate).
- Candidates who can speak in Arabic will be preferred.
- Ability to manage a team of 6 employees.
- Open to moving to Fujairah for the role.

Salary:
AED 9,000 to 11,000 per month inclusive of fixed allowances.

About the Company

Agile Consultants is a talent solutions company in Dubai that focuses on tapping into the complete potential of individuals and organisations. Our expert team of recruiters work closely with clients and candidates to ensure best results in terms of recruitment and successful placement in GCC, Middle East & Africa regions. Our specialities include but are not limited to Talent Sourcing, Executive Search, Niche Talent Acquisition, Head Hunting & C-Suite Hiring.

With over 20 years in the United Arab Emirates region, we have built a strong network of partners and affiliates, allowing us to assist job seekers and employers with the same passion.