Job closed
Ref: GP186-4221
Job description / Role
Charterhouse is working with a leading FMCG company who is looking to hire for their next Customer Service Manager for their call centre department. You will be reporting directly into Head of Operations and will be responsible for a team of eight customer service executives.
The role will include relationship building with both the clients / customers, servicing their queries and complaints. You will follow all relevant customer service policies, processes and standard operating procedures. Strive for solutions that drive an improved customer experience and mutual profitability. You should have a motivated, calm and professional attitude and be ready for a new challenge.
Requirements
The successful candidate should be willing to work 9am - 6pm Sunday to Thursday. It is essential you are fluent in Arabic. If you are interested in this role please apply right away. Candidates with industries in the F&B, retail or bank call centres are preferred.
About the Company
The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.
Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.