Job closed
Ref: LP452-474
Job description / Role
- Pro-actively manage the first point of contact with customers / prospective customers within the Digital Financial center. Incumbent must assist customer with their request and also promote our Product & services
- Responsible for providing a high standard of customer service at all times. Incumbent should provide a welcoming service and pro-actively manage the first point of contact with customers.
- Manage the wait time of customers through friendly interaction and by effectively educating and guiding the customers to enhance the usage and adoption of technology components within DFC
- Incumbent must be confident in handling customer queries and respond to inquiries on products, services and usage of Digital Banking and Smart Kiosks by providing accurate answers in a polite and professional manner
- To build & maintain long term customer relationships by providing premium levels of customer service.
- To handle customers complaints in an efficient and professional manner. Escalate unresolved issues to Line Manager in a timely fashion. Liaise with support team to fix any infrastructure related issues within DFC
- To provide feedback to the management / product team / support units.
- Ensure that premises and the service provided are maintained in accordance with ADCB Service Excellence Standards
OUTSOURCE POSITION
Requirements
- A minimum of 3 years in customer service preferably in Hospitality, Banking or Airline Industry.
- Good communication skills.
- Good listening skills.
- To have a pleasant speaking voice and easy to understand.
- Have a friendly and pleasing personality
- Ability to communicate through e-mail, good typing, spelling, and grammar skills are necessary.
- Good computer knowledge.
- Good interpersonal skills.
- Flexible to work in shifts.
- The ability to work under pressure.
About the Company
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.