Customer Service Officer

Job description / Role

- To ensure all customers are provided with the best quality of food and service through excellent customer service, efficient management and through assuring continuous improvement in customer support.
- Communicating courteously with customers by telephone, e-mail, letters, and face to face on a regular basis to build and maintain excellent business relationships.
- To organize investigations and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
- Handling customer complaints or any major incidents relating to the catering services provided by Alpha.
- Providing help and advice to customers to use organization’s products or services.
- Identify and implement corrective actions arising from incident investigations.

Requirements

- Post Graduate/Graduate or equivalent qualification
- High standards of verbal and written communication in English.
- Significant supervisory skills and organization competencies.
- Experience in Customer Service at an International airport.
- Knowledge of various food service styles.
- Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards.
- Excellent IT skills.
- Knowledge of F&B industry standards

About the Company

Making Travel Special is about knowing what customers want. We recognise that by serving our customers, we're also serving their customers. That's why we talk about the promises our customers make. In this way, we delight our customers and their passengers, even as we continue to challenge ourselves to become the most admired provider in the world.

We treat customers like they are our guests. And because they expect food to be good and wholesome, we maintain the highest global quality assurance standards. What's more, our teams of experienced, dedicated professionals go the extra mile to provide innovative, efficient and reliable services for every single one of them.

Over the years, we've become a global player. In the coming decades, we'll continue to transform our industry by staying true to our core values.