Customer Service Officer

Job description / Role

Role purpose:

Deliver excellent customer service in accordance with agreed standards.

Key accountabilities of the role:

• Responsible to close customer complaints and ensure that customer is satisfied with the service provided.
• Ensure TAT is adhered to and where possible exceed customer expectations.
• Ensure customer is constantly informed on status of his/her query.
• Co-ordinate and liaise with other departments in a professional manner.
• Deliver right levels of service skills, support, and coach other colleagues.
• Participate in regular review and development meetings with key stakeholders.
• Ensure compliance with bank policies.
• Positive customer feedback.
• Ensure customer queries are resolved within agreed TAT.
• Deliver professionalism when dealing with customers and other departments.

Specialist skills / technical knowledge required for this role:

• Customer service skills to resolve customer complaints.
• Display flexibility in dealing with clients and other team members.
• Good problem-solving skills.
• Excellent communication skills.
• Excellent decision-making skills.

Previous experience required (if any):

• Previous banking experience in similar role.
• Knowledge of regulated financial services and banking industries.
• Detailed understanding of asset product.
• In-depth understanding of the internal process, procedures, and internal systems.

This position is for UAE nationals (Abu Dhabi based) only.