Customer Service/Operations

A Leading Recruitment Agency in UAE

Dubai, UAE

Posted
Ref: RP713-704

Job description / Role

Customer Service/Operations up to 5K AED+ for a Leading Supply Chain Solutions Provider in UAE

- Provide an effective and efficient customer service to all internal and external customers by utilizing excellent, in-depth knowledge of company products, sales policies and procedures and shipping methods and terms.
- Prepare quotes, sales orders, invoices and delivery orders through Company’s ERP systems (SAP, CRM)
- Prepare shipment documents and forwards to the customers
- Maintain sufficient filing systems, within the email system (outlook), computer hard-drive and network server and also for hard-copy purchase orders
- Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders
- Raise RMA (Returns Management Authorization) and Faulty Product requests from customers, notifying the 3PL and Credit Control of pending returns

Requirements

- Open to any nationality
- Male/Female, 35 years old and below
- With bachelor’s degree/diploma in supply chain management is an advantage/any relevant certification/training
- At least 3 years of experience in a customer service and operations-oriented role, preferably in a supply chain/logistics/courier/freight forwarding company
- With UAE experience is an advantage
- Provide an effective and efficient customer service to all internal and external customers by utilizing excellent, in-depth knowledge of company products, sales policies and procedures and shipping methods and terms.
- Prepare quotes, sales orders, invoices and delivery orders through Company’s ERP systems (SAP, CRM)
- Prepare shipment documents and forwards to the customers
- Maintain sufficient filing systems, within the email system (outlook), computer hard-drive and network server and also for hard-copy purchase orders
- Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders
- Raise RMA (Returns Management Authorization) and Faulty Product requests from customers, notifying the 3PL and Credit Control of pending returns
- Proficient in using ERP systems (SAP and CRM)
- Excellent communication skills
- Can join immediately (max 1-month)
- Work location: Sharjah, UAE
- Salary up to 5,000 AED depending on experience and qualifications, plus benefits

About the Company

A leading recruitment agency in UAE.

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