Ref: RP844-02
Job description / Role
Customer Service Representative - Abu Dhabi
We are looking for exemplary Customer Service Representatives to handle customer queries, verify leads, and provide information about our organisation’s products and services. We are a very fast growing company, so opportunities are abundant for the appropriate candidates. If you feel like you can deliver on the following, then we would love to talk to you.
Duties:
• Make calls promptly and courteously utilizing company procedures
• Ask customers questions to verify incoming leads and assign to appropriate team members for effective and efficient
follow ups
• Identify opportunities for Sales Account Managers to sell by regular review and audit of existing client’s accounts and performance.
• Listen to customers’ questions and concerns and provide accurate answers/responses
• Record details of customer contacts and actions taken
• Maintain a positive work atmosphere with a culture of respect for others
• Assist Sales Account Managers with Proposals, Contracts, Client upgrades, renewals etc.
• Assist Sales Account Managers with invoices and follow ups on payments etc.
• Follow up on Client’s feedback and attention to urgent matters with regards to their advertisement.
• Liaisons with operations team for features and value add on services for effective execution
• Monitor quality of ads, listings, client listings, proper utilization of quota etc.
• Weekly / Monthly performance reports to the clients.
• Other duties as assigned
Requirements
• Strong customer service attitude, work ethic, and a drive for success
• Ability to multi-task, prioritize, and manage time effectively
• Must possess excellent customer service and data entry skills
• Exceptional interpersonal, listening and problem solving skills
• Excellent written and verbal communications skills in English and Arabic
• Professional demeanor and telephone etiquette
• Highly presentable with a responsible and professional attitude
• Well-versed in customer services techniques with the ability to learn quickly when needed
• Minimum of 2-3 years customer service/account management experience in the UAE
• Past experience using CRM software
• Passion for learning about and working with web technology
About the Company
Bayut is a pioneering combination of unbeatable UAE real estate database and an extremely user friendly outlook. Bayut is not just a UAE property portal; it can be used as a powerful tool to dig out your desired property, an unsurpassed real estate marketing channel for reaching out to millions of customers and a handy guide to assist in your property investment decisions. "Dubai real estate is Big and so is Bayut"
Talk of real estate cannot be completed without talking of Dubai real estate and search for Dubai real estate & properties cannot be completed without searching on Bayut. Dedicated to make it a world class service point, we cover the whole UAE real estate scene like no others. Available properties are picked from Dubai, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, Abu Dhabi.