Ref: GP692-1494
Job description / Role
Our client is one of the industry leaders in the banking sector in the UAE. They have recently mandated Gulf Connexions to assist them in identifying a number of Customer Service Representatives to join their expanding team at branches across the Emirates.
As a Customer Service Representative, you will be the face of the bank to customers entering the branch daily. You will be required to provide exceptional customer service whilst developing and maintaining strong relationships with both the banks internal and external customers by providing advice and detailed information on the bank’s products and services.
Responsibilities:
• Build and promote branch identity and drive sales.
• Handles customer issues in person or over the phone in relation to their banking product or service.
• Advising customers on all types of enquiries such as; balance enquiries, credit card applications, card management & internet banking.
• Identifying and agreeing on the right solution for the customer through the bank’s products and services.
• Deliver efficient and quality customer service to all customers.
Requirements
Requirements:
• Bachelor’s degree in a relevant field is preferred but not essential.
• A minimum of 2 years’ experience in a customer service environment preferably from the banking industry.
• Must have an excellent degree of fluency in both written and spoken English and Arabic language.
• Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service.
• Strong analytical skills.
• Ability to work independently as well as collaboratively in a team environment.
• A high degree of drive, motivation and enthusiasm is required for this role.
• The ability to work in a busy, commercial, competitive and result driven environment.
Applications will only be considered if you have the relevant experience and your skill set match those required and stipulated within the advert text
About the Company
Gulf Connexions Group is the regions leading specialist recruitment consultancy providing a wealth of local and international expertise and in-depth market intelligence for its blue-chip clients and candidates.
Contact our consultants directly for your specialist recruitment requirements. For candidates searching for job opportunities and requiring informed career advice, Gulf Connexions provides updates on the top positions available across the region.
Headquartered in Bahrain in the heart of central business district, Gulf Connexions maintains offices in Abu Dhabi, Bahrain, Dubai, Hong Kong, Kuwait, Qatar, Saudi Arabia and Singapore, fully equipped with state-of-the-art database technologies. Gulf Connexions has a rigorous screening process for all prospective candidates with interviewing facilities available throughout the region.
Gulf Connexions has the most extensive database of experienced and qualified banking candidates available for regional deployment. Gulf Connexions works closely with the region\'s leading blue chip organizations providing candidates with excellent career path development and unrivaled employment opportunities.