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Customer Service Representative

Irwin & Dow

Dubai, UAE

Ref: NP447-1173

Job description / Role

Employment: Full Time

We are seeking a fun and innovative Customer Services Representative. Reporting to the Operations Manager, you will be part of a team whose sole focus is to ensure their customers know exactly what they are getting and that the product is delivered to them with a smile along the way. Based in Dubai, you will be an ambassador for the company, tasked with focusing on maximizing sales, assisting customers both current and future, and ensuring the highest level of service is given at all times.

The successful candidate should have a minimum of 2 years of retail sales experience and be confident in handling all enquires and leads through email and phone, minimizing and resolving complaints in a way that exceeds both customer and company standards. The role will also involve communication with other departments within the company on a global scale to ensure that the customer is always fully aware of stock availability, delivery times and just how customer centric the organisation is.

Our client requires an individual who approaches new tasks with enthusiasm, with motivation to want to exceed targets, be self-thinking, and takes responsibility for their actions. The ability to maintain, develop, and establish new relationships is key to being successful in this position and you should be able to ask for help when needed, as team work is at the core of their business.


You will be required to liaise with peers, stakeholders and customers across many different levels of seniority, and should be able to manage your own schedule to ensure all deadlines are met, and expectations of service upheld. This is a fantastic opportunity to get involved with a company in their early stages of growth and development within the wellbeing market, and will allow you to be part of a supportive, collaborative and intuitive team. Those with experience form the USA are exceptionally advantageous.

About the Company

Irwin & Dow was established by two highly experienced recruitment professionals, Tracey Irwin and Jocelyn Dow. We provide a refreshing approach by working in close partnership with clients and candidates within the Business Support, Secretarial, HR & Finance sectors.

Good staff are key to every business. We recognise and appreciate this, having over thirty years combined recruitment and executive search experience within the region.

Our main aim is to provide a specialist service to clients preferring to work with a bespoke consultancy.

Our values of discretion and diplomacy are paramount and our ultimate goal is to become a partner of choice for all our clients and candidates.

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