Customer Service Representative


Dubai, UAE

Ref: KP164-1360

Job description / Role

Employment: Full Time

Our client is a reputable multinational insurance company looking to hire experienced Customer Service Representatives

Job Description:

• Receiving calls (Inbound) to address customer needs, complaints, or other issues related to the service/product.
• Responding efficiently and accurately to customers, providing possible solutions, and ensuring that customers feel supported and valued.
• Follow communication procedures, guidelines and policies and suggest improvements to team leaders.
• Document all call information according to standard operating procedures.
• Strong understanding of company products, policies, and services.


• Preferable Experience in the insurance field
• 2 years of Call center or customer service experience is a MUST
• Strong command of English (and Arabic is a plus)
• Proficient in desktop applications and internet
• Must possess outstanding communication and interpersonal skills
• Strong problem-solving and multitasking skills.

Contract Duration: 12 months
Available to join immediately

About the Company

The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.

Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.

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Customer Service Representative salaries in UAE

Average monthly compensation
AED 4,500

Breakdown available for industries, cities and years of experience