Customer Service Representative

Job description / Role

Customer Service:
• Communicate to manufacturing plant and follow the production orders
• Prepare necessary documents and follow lead times
• First point of contact to inform globally customers about their new, pending orders, lead times and open invoices

Sales support:
• Create Proforma invoices, order confirmations, invoices and production orders
• Answers phone calls from customers and deals with challenges as they arise
• Takes sales information and puts it into an easily readable format

Back up for Logistics department:
• Communicate with local forwarders and verify pricing and lead-times
• Create and gather all documents shipment documents

• Minimum of 3 years of work experience in a similar position
• Self-motivated and able to work under pressure
• Good communication skills
• Problem solving skills
• Accuracy
• Fluent, both verbal and written, in English
• Experience with MS Office and Excel
• Preferably experience with ERP systems
• No 9-5 mentality
• Located in UAE

About the Company

APOLCO is a global supplier of lubricant additives with more than 40 years of experience.

They are known to be a reliable choice for lubricant blenders, due to high quality and field proven products for a competitive pricing.

APOLCO has a Global footprint with 3 sales offices Worldwide with a European headquarter in the Netherlands and 2 other Entity's in UAE and Africa.

Toll blending in 2 continents, multiple supply points, invest in local economies, an inhouse lab, great products and motivated employees have led to continued growth.