Customer Service Representative

Job description / Role

• Assess client storage needs and recommend appropriate size and storage solutions.
• Handle inquiries from calls, chats, emails, and walk-in customers.
• Ensure monthly KPIs are met and maximize company revenue by successfully closing storage rental deals.
• Manage existing customer accounts and follow up on payment deadlines.
• Make sure to promptly follow up on leads and maintain a strong conversion rate.
• Stay up-to-date with industry trends and best practices.
• Create quotation, invoices, and contract for customers

• Excellent customer service skills with a focus on client satisfaction.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Strong analytical and problem-solving abilities.
• Ability to estimate sizes and dimensions.
• High level of integrity and professionalism.
• Willingness to work with flexible days off, including weekends and holidays, if necessary.
• Team player and pleasant personality.

All shortlisted candidates will go through a trial for 1 week which will be paid

Salary:
AED 4,500 per month inclusive of fixed allowances.

About the Company

Excelsior is a bespoke HR and recruitment consultancy, specialising in the Security, Facilities Management, Education and Automotive sectors. Excelsior provides a high quality, reliable and affordable solution to companies in these sectors.

Exciting opportunities and market insights will be regularly posted on this page. If you are a talented individual looking for a change, then our highly experienced Consultants are ready to match you with an exciting new career opportunity.