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Customer Service Representative - Retail

TGC Consulting Middle East

Dubai, UAE

Ref: RP598-209

Job description / Role

Employment: Full Time

This opportunity is with a leading luxury retail brand based in Dubai, UAE

You will be responsible for handling customer contacts, including telephone contact, e-mails, and fax / mail requests. You will be answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. You will have to respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

You will engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. You will be building lasting relationships with clients and other team members based on trust and reliability.


To be successful, you should have at least 3+ years of call center experience in UAE. Having a Bachelor’s Degree is an advantage. Must be fluent in Arabic and English.

If this opportunity excites you, please send us your details. Please note shortlisted candidates will be contacted.

About the Company

TGC is an Executive search and human capital firm with our office based in Dubai, UAE. We focus on providing exceptional talent across a number of skilled experts to meet your professional and technical talent requirements throughout Middle East.

The competition for qualified senior management is severe and the best candidates are passive job seekers or are based outside the Middle East region. Our researchers have access worldwide, across industries and geographies. Our success is driven by our access, experience and judgment. We differentiate ourselves by our completion rates and the positive experiences clients and candidates have working with TGC.

We have an excellent understanding of the local market, with a combined experience of over 20 years of a highly skilled team,we provide organizations the highest talent to ease the recruitment process and create significant opportunities for individuals.

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