Customer Service Representative - UAE National

TGC Middle East

Dubai, UAE

Posted
Ref: RP598-381

Job description / Role

Employment: Full Time

This opportunity is with a large private company in Dubai, UAE

You will be responsible for attending to customers, preparing correspondences, and fulfilling customer inquiries to ensure satisfaction. You will also be asked to process orders, modifications, and escalate complaints across several communication channels. To do well in this role you need to maintain expert knowledge about the company’s products and services to best help customers. You will have to respond efficiently and accurately to customers' inquiries, explaining possible solutions, and ensuring that customers feel supported and valued.

Responsibilities
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

Requirements
• 3+ years of Customer Service experience in UAE
• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

About the Company

TGC is an Executive search and human capital firm with our office based in Dubai, UAE. We focus on providing exceptional talent across a number of skilled experts to meet your professional and technical talent requirements throughout Middle East.

The competition for qualified senior management is severe and the best candidates are passive job seekers or are based outside the Middle East region. Our researchers have access worldwide, across industries and geographies. Our success is driven by our access, experience and judgment. We differentiate ourselves by our completion rates and the positive experiences clients and candidates have working with TGC.

We have an excellent understanding of the local market, with a combined experience of over 20 years of a highly skilled team,we provide organizations the highest talent to ease the recruitment process and create significant opportunities for individuals.

Candidates who applied for this job also applied for:
Customer Service Representative
Excelsior Group ME
Dubai 9 Jun
Customer Service Representative
Adecco
Abu Dhabi 9 Jun
Customer Service Executive - Temporary
Adecco
Dubai 23 Mar
Customer Service Representative
Excelsior Group ME
Dubai 11 Apr
Receptionist and Admin Assistant
Gulf Target Holdings
Dubai 8 Jun
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month
Customer Service Representative salaries in UAE

Average monthly compensation
AED 4,500

Breakdown available for industries, cities and years of experience