Customer Service / Sales Specialist

TGC Consulting Middle East

Dubai, UAE

Ref: RP598-225

Job description / Role

Employment: Full Time

This job opportunity is for a customer relationship management company that is into high-end jewelries based in Dubai, UAE.

As a Customer Service/Sales Specialist, you are responsible for handling customer contacts, including telephone contact, e-mails, and fax / mail requests. Answer client calls and address their needs, complaints, or other issues with the company products. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. You will be building lasting relationships with clients and other team members based on trust and reliability. Coordinate with the sales team and assist in training new hires. Ensure that sales targets are being met and adhere to all company policies and procedures.


To be successful, you must possess at least 3+ years of experience of solid phone sales experience with customer service background for high-end jewelries. Having excellent Arabic and English communication skills is a must.

If this opportunity excites you, please send us your details. Please note shortlisted candidates will be contacted.

About the Company

TGC is an Executive search and human capital firm with our office based in Dubai, UAE. We focus on providing exceptional talent across a number of skilled experts to meet your professional and technical talent requirements throughout Middle East.

The competition for qualified senior management is severe and the best candidates are passive job seekers or are based outside the Middle East region. Our researchers have access worldwide, across industries and geographies. Our success is driven by our access, experience and judgment. We differentiate ourselves by our completion rates and the positive experiences clients and candidates have working with TGC.

We have an excellent understanding of the local market, with a combined experience of over 20 years of a highly skilled team,we provide organizations the highest talent to ease the recruitment process and create significant opportunities for individuals.

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