Job description / Role
Our client is looking for Customer Service - Sr Manager.
• Lead the call support team in resolving escalations, ensuring prompt turnaround for all service requests with consistent quality.
• Monitor service quality by conducting sample checks on calls and emails.
• Liaise with internal stakeholders and follow up with external customers on all account related requests.
• Maintain accurate records and document all customer service activities and discussions.
• Identify and drive process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources.
• Implement customer support processes to enhance customer satisfaction.
• Hire, train and coach team members to ensure continuous improvement.
AED 96,000 to 180,000 per month inclusive of fixed allowances.
Additional benefits: Business trips + Career development training
You will be a good fit for this role if :
• Bachelor’s or relevant experience, Masters will be an added advantage
• 2+ years of prior experience in a customer service role.
• Should possess strong communication, interpersonal, and customer service skills.
• Prior experience in a managerial or supervisory role will be advantageous
• Proactive and out-of-the-box thinker
• Advanced troubleshooting and multi-tasking skills
About the Company
At study abroad, we have a strong commitment to education and career development. Our aim has always been to help international students study in a country of their choice. We are passionate about bringing international grade education to the doorsteps of our students from all over the globe.
We aspire to become the world’s leading global education advisory by connecting our students to our huge network of opportunities across the globe.
Transparency and Integrity are the two most important building blocks we believe in for the admissions process at Study Abroad. We are committed to the highest ethical standards. Study Abroad programs are designed to handhold students and help them in exploring best-fit university options, applying to multiple universities through a single application form system. Our organisation and our counselors pledge ethical and clarity in mind attitude in our interactions with our students and their families.
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