Customer Service Specialist

Job description / Role

Responsibilities:

· Managing emails from banks and corporate clients, extracting relevant data, and creating tickets in Jira for operational purposes.
· Providing case updates to banks via email.
· Sending reports to banks on a daily basis
· Serving as a liaison between the bank and analysts for escalations or queries.
· Updating and maintaining MIS daily and sharing case updates at the end of the day.
· Entering case details into SAP.

Minimum Qualification and Experience:

· 1 to 3 years’ experience.
· Bachelor’s degree
· Experience working with Multi National Company preferred
· Customer service experience within UAE desired.

Competency Requirement:

· Excellent telephone manners and listening skills
· Excellent English speaking & writing skills
· Multi -Tasking is essential
· Comprehensive understanding of Microsoft Excel
· Experience in dealing with multiple departments within an organization
· Organized with proven administration experience
· Attention to details

Salary:
AED 4,000 to 5,000 per month inclusive of fixed allowances.

About the Company

The Innovations Group has been operating within the UAE for close to 2 decades and is one of the market leaders in Employee Outsourcing & Recruitment services.

We work across myriad industries servicing the private sector, government, banking & financial institutions and other SME's. As a pioneer in employee outsourcing, we currently have 11,000+ employees outsourced to our clients.

We specialize in providing permanent and temporary staffing solutions for diverse nationalities, skill sets & domain expertise.