Job closed
Ref: HP350-2166
Job description / Role
This is for a well know, exciting organization setting up in the region and this role will be responsible for training of the customer service team who will contact centre based.
Your role will be evaluate the level of customer service provided by the team and provide training where required.
- Design the service level agreement and ensure all Advisors are fully trained in providing the best service at each point in the customer flow
- Identify training gaps and create innovative training content
- Measure and access customer satisfaction following training using different methods
- Initiate all new Advisors into the business preparing a full induction programme
- Continually look at ways to keep training content fresh and up to date with a modern approach
- Provide one on one training and coaching
Requirements
- Candidates must have experience in a call centre environment
- Experience with different methods of accessing customer satisfaction and adapting it into training
- Be creative. Demonstrable experience with innovative training methods and employee engagement
- Degree educated
- Strong communication skills and have a confident, enthusiastic approach
- Strong, vibrant personality is key! Without this, you will not be successful!
About the Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.