Job description / Role
Do you want to join the largest British run, most successful flooring company in the UAE? FLOORWORLD, the largest flooring company in the Middle East is growing at a tremendous pace. With dealers throughout UAE and GCC, specializing in supplying and installing all types of floor coverings at very competitive prices. Established in 2009 with the goal of providing the best quality European branded flooring products at the lowest possible prices.
PRODUCT QUALITY and SERVICE EXCELLENCE are our twin principles and foundations. These principles, in tandem with our highly trained staff and professional installation teams has enabled the company to establish itself as the number 1 Flooring company in the UAE in a relatively short period of time, a position which we achieved by ongoing commitment to our valued customers.
We are looking for an experienced female Customer Services Representative to join our dynamic team based at our Head Offices in Al Barsha 2.
• The ideal candidate will be western educated with English as a first language.
• The main function of the role, is to be the first point of contact for all incoming communications relating to after sales, dealing first hand with complaints, maintenance issues and inspections, conducting post installation phone calls to gain valuable customer feedback and ensure satisfaction with all of our products and services.
• This can be a very fast paced and demanding role that requires both patients and empathy towards our clients.
• You will need to have an excellent telephone manner and be comfortable communicating with both B2B and B2C clients and stakeholders at all levels, a confident and organised approach towards your daily workload is a must.
• On occasions you may need to provide support and cover to other positions within our busy Operations department, full product and industry training will be provided, someone from a construction, service or customer service orientated background would be preferred.
• There will also be great opportunities for career advancement within our rapidly expanding organisation.
AED 7,000 to 10,000 per month inclusive of fixed allowances.
Additional benefits: 5 - 6 days per week, Salary 7,000 AED – 10,000 AED (depending on experience and if 5, 5.5 or 6 days working), Medical Insurance, Company Visa, Yearly flight to home country, Annual leave as per UAE labour law
• Proven experience working in Customer Services or related industry
• Fluent in English both written and oral
• Excellent time management skills with the ability to multitask
• Experience with CRM systems and Microsoft office
• First class telephone manner with the ability to empathise with clients and defuse situations
• Willingness to learn and be part of a winning team
• Degree educated preferred but not essential
About the Company
Floorworld LLC is the biggest flooring company in Middle East and not just the biggest but the best when it comes to services and products, we are one of the major supplier of products and services related to Luxury Vinyl flooring, Laminate (HDF), Engineering etc. Our company is dedicated to provide our customers with the best flooring designs and decoration within a reasonable price. Been it bathroom, kitchen, drawing room, etc. Our professional indoors and out door sales team are there to assist you with the best Vinyl flooring ideas and design. We have been providing Luxury Vinyl flooring for commercial and industrial buildings such as banks, shopping malls, large offices and many more.
We understand that the space in your home holds a special place in your heart and each individual has different choices when it comes to flooring design, whatever the choices, everyone wants their space to look the best and to impress friends and family around them. Floorworld LLC offers you the most unique set of Luxury Vinyl flooring designs of 2mm, 3mm which are glue down system to 4mm and 5mm which are clicking system that has won the market presently as you don’t have to damage the existing floor and are completely water proof as it can be installed in kitchen and bathroom giving you the realistic feeling of wood and warm under foot. Our Luxury Vinyl flooring is incredibly realistic and durable that showcases the best of Gerbur state of the art manufacturing techniques. Our team acknowledges every individual’s requirement, desire and taste of style and works towards gaining the perfect design for that.
The main sources of our inspiration are our clients and their desire to put a lasting impression on the people around them. Inspire yourself and millions of people around you with our Luxury Vinyl flooring and stamp great impression on others mind with our unbeatable designs which speaks for itself.
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