Customer Success Specialist

Job description / Role

As a Customer Success Specialist, you will help clients find the right maid and ensure they are fully satisfied with the service. Your main goal will be to understand client needs and offer the best solutions.

What You’ll Do:
• Assist clients to match with the perfect maid based on their requirements.
• Use strong communication skills and problem-solving abilities to reassure clients and provide tailored recommendations.
• Offer guidance and advice to help clients make informed decisions while maintaining service quality.
• Ability to work 6 days a week.

• Strong ability to assess client needs and match them with suitable candidates.
• Excellent interpersonal and communication skills, both verbal and written.
• Experience in shortlisting and recruitment is a plus.
• Ability to handle challenging client situations with patience and professionalism.
• A persuasive and problem-solving mindset to retain clients and improve service satisfaction.
• Flexibility to adapt to client needs and work collaboratively with other departments.

About the Company

Maids.cc, the Uber of maids, was founded in Dubai in 2009 with the aim of revolutionizing the home care industry by leveraging the power of technology. With over 16,000 employees, Maids.cc is the largest provider of domestic workers, and listed among the top government-endorsed service companies in the UAE. Maids.cc builds systems in every department to perfect the overall experience of clients and employees, through a relentless focus on using software automation in every process. Our employees consist of the brightest talent from all over the world and are given all the resources they need to succeed. Our culture is collaborative, result-oriented, and values flexibility. More than 50% of our employees work remotely and use state-of-the-art technological solutions and platforms to collaborate. Our employees' well-being is paramount to the company. We provide you with personal care, very competitive financial packages, and countless non-financial benefits. We also support your career pathways with mentorship, excellent opportunities for advancement, recognition, and empowerment.