Customer Support Agent

Job description / Role

Purpose: To provide customers and Contact Center teams with needed support in terms of product and services knowledge, sales, services and operations across the entire network; monitor systems performance, identify and resolve problems, support in executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Requirements

Job Qualifications’ Requirements
• 2+ years of related working experience in a similar role in sales/customer relations in any service industry, preferably in aviation; experience with low cost airline is a plus.
• Bachelor degree in Management or equivalent.
• Capable of using technology systems and tools; proficient in Microsoft Office.
• Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval).

About the Company

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa's first and leading low-cost carrier flying to over 100 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco, Egypt and Jordan. Over the past thirteen years, Air Arabia, through continuous market research and customer feedback, provides a range of value added services to millions of passengers who chose to fly with Air Arabia's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.