Customer Support Engineer

Job description / Role

We're looking for a Customer Support Engineer to join our Engineering and Field Service Department.

This critical role will support the commercial and technical delivery of long-term service agreements (LTSA) and various customer projects ensuring high performance and reliability of gas turbine generators and auxiliary systems.

Key responsibilities:

• Diagnosing and resolving technical issues related to gas turbine generators and associated systems.
• Acting as a key liaison between internal teams and customers to ensure timely, efficient solutions.
• Coordinating resources and planning requirements to support long-term service agreements (LTSAs) and other projects.
• Analyzing operational data and preparing clear, comprehensive technical documentation.
• Supporting commercial teams with technical input for sales and service proposals.
• Managing root cause analysis processes and assisting with technical presentations.
• Overseeing outage planning and coordination including spare parts logistics and customer meetings.
• Traveling to customer sites as needed to provide hands-on technical support.
• Ensuring compliance with company QMS and HSE policies and procedures.

What we're looking for:

• Proven experience in gas turbine/generator operations and maintenance is highly desirable.
• Strong technical troubleshooting and analytical skills.
• Excellent communication and interpersonal skills.
• Flexibility to travel and work outside regular business hours when required.
• Ability to manage multiple priorities in a high-stakes customer-facing role.
• A proactive mindset with a commitment to integrity, safety, and quality.
• Experience in outage planning, LTSA contract execution, and cross-functional coordination is a plus.

Why join us

• Work on complex and high-value energy projects across the Middle East and beyond.
• Be part of a supportive and skilled multidisciplinary engineering team.
• Engage in meaningful work that ensures power reliability and customer satisfaction.
• Career growth opportunities with exposure to technical and commercial operations.

About us

Mitsubishi Power, headquartered in Yokohama, Japan, is a global leading company in the field of thermal power and environmental technologies. We can handle the entire production process from the development, design, manufacturing, construction, and commissioning to after-sales service for thermal power plants.

The company has a total of 66 subsidiaries across 17 countries and was established as a joint venture in February 2014 bringing together the thermal power divisions of Mitsubishi Heavy Industries Ltd. and Hitachi Ltd. Mitsubishi Power employs 18,300 staff worldwide and provides solutions for the improvement of operating thermal power generators using the latest digital technology.

Mitsubishi Power Europe is a 100% subsidiary of Mitsubishi Power. As a leading global company in the field of thermal power generation systems and environmental technology, we will continue to meet the expectations of our clients based worldwide, in order to contribute to the future of a sustainable society.

Our values

• Creativity & innovation
• Accountability & responsibility
• Discipline & patience
• Humility & empathy
• Forward thinking & working as one
• Passion & effort

What we offer

• A committed team for qualified supervision and training
• Exciting topics in an international company
• An open ear and room to manoeuvre for fresh ideas