Customer Support Representative

Job description / Role

The role of Customer Support Representative is to provide accurate product quotations in a timely manner. This requires ability to gather and decipher customer specifications/engineering requirements, interface with Geo-markets and other company functions inside and outside the plant, and articulate viable costing solutions. This is a visible role that requires the ability to communicate well, to demonstrate high flexibility and show empathy to the customer’s expectations.

KEY RESPONSIBILITIES / ACCOUNTABILITIES

• Prepare Completions Product quotes
• Offer substitute products/components where appropriate
• Review and interpret engineering drawings and customers specifications/requirements
• Collaborate with other departments to gather pertinent data to the quotation process
• Establish and maintain customer relationships, communicates with customers and co-workers to provide technical information
• Maintain and update key Performance Indexes of the department
• Implement Customer Service strategies set forth by plant management
• Arrange and attend meetings/conference calls as required
• Create ISTO’s, Initiate FE and other tasks
• Meet deadlines through effective organizational skills and flexibility
• Up to 70% of the time could be spent working on preparing and completing quotations

Requirements

• Holds a Bachelor Degree in Engineering/Math or Physical sciences
• Excellent verbal & written communication skills
• Knowledge of quotation principles and preferably 2+ year experience
• Understanding of manufacturing principles, practices and environment
• Knowledge and understanding of Customer Care tenets and requirements
• Excellent negotiation abilities, interpersonal skills and ability to drive decisions with influence
• Demonstrated ability to successfully interface with external and internal parties
• Proficient software skills, including EXCEL, and SAP

About the Company

Baker Hughes (NASDAQ: BKR) is an energy technology company that provides solutions for energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Visit us at bakerhughes.com