Customer Support Representative - Tier 1

Job description / Role

The successful candidate for this role will have a strong command of the company’s customer service policies, be well-versed in research techniques, and be well-trained in product process knowledge, which is critical for offering quick and accurate assistance to customers. They will also thrive in a fast-paced, growth-oriented, environment.

Responsibilities:

• Maintain the highest level of confidentiality and compliance.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Answers incoming customer calls regarding billing issues, product problems, service questions, and general client concerns.
• Place outbound calls as needed for follow-up and resolution.
• Update customer information in the customer service database during each call
• Work with the leadership team to stay updated on product knowledge, and internal processes and be informed of any changes in company/departmental policies.
• Collaborate on and contribute to additional tasks assigned by management.

Salary:
AED 3,000 per month inclusive of fixed allowances.

Requirements

Qualifications:

• Must be able to type at least 30-35 WPM
• Excellent troubleshooting skills.
• Excellent communication and customer service skills
• Detailed oriented. Strong communication skills, both written and verbal.
• Strong PC skills in a windows environment.
• Strong Mobile phone skills in an Android environment

Compensation Package: (AED 3,000) + incentives/bonuses

About the Company

Baden BPO is a human capital focused company providing call center services, online marketing solutions, client back office support and business processing outsourcing services. We continue to strive to improve your client experience through our dedicated and well experienced staff. As a company, we provide all the training required, personal development programs and human resource support in order to bring out the best of our employees to the forefront of your customer’s experience.

As purveyors of culture and customer experience, Baden BPO stands determined to refine and improve our service quality so that you, our client, can focus on what you do best.