Customer Support Specialist

ADIB - Abu Dhabi Islamic Bank

Dubai, UAE

Posted
Ref: PP000-17815

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Job description / Role

Job Type
Full Time

Job Location
Dubai, UAE

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Customer Service

Company Industry
Banking - Retail

Role purpose

To assist customers in their banking requirements by delivering high quality service while projecting ADIB's professional image in all interpersonal dealings.

Key accountabilities of the role

Maintaining a high level of service attitude towards customers.

Executing, distributing, and recording customer instructions from various channels, e.g., incoming mail, fax, etc.

Handling general walk-in inquiries in a pleasant manner regarding ADIB's products and services and directing customers to the respective service areas.

Performing general administrative work, which may include preparation of memos, customer letters, filing, etc.

Delivering cheque books and ATM cards to customers.

Handling and delivering captured card issues on account of customers.

Delivering covered cards to customers.

Delivering returned cheques to customers.

Performing any other responsibilities entrusted by branch management from time to time.

Specialist skills/technical knowledge required for this role

Knowledge of ADIB's retail and institutional banking products and services.

Knowledge of ADIB's operational policies and procedures.

Knowledge of UAE banking practices, regulations, and risks.

Thorough knowledge of all regulations issued by the Central Bank of UAE.

Fair knowledge of service standards.

Knowledge of cross sales.

Computer skills.

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