Customer Support Specialist - E-Learning MNC

Job description / Role

You'll be the go-to person for making sure things run smoothly between clients and sales teams. You will help registering new members, managing project, support the team with assessment logistics and logistics.

Client Details

Our client is an international learning and accreditation provider with global presence. They are currently expanding their team looking for a Customer Support Specialist to join them.

Description

Sales Enablement

* Manage onboarding of new customers
* Build relationships with customers
* Keep supplier info up to date for ME customers,
* Collate information required for supplier registrations
* Maintain Sales CRM with recent customer updates and developments,
* Create sales orders and proforma invoices, and follow through to delivery

Membership Support

* Process new membership applications forms
* Register new members and create business partner records in SAP (Dubai) or Zoho (KSA)
* Support with monthly renewals keeping account managers in the loop
* Manage complimentary training seats, track availability, update records, and register users on the LMS,
* Handle cancellations: request credit notes, update records, and notify the regional office

Training Support

* Support the management of training participants on the LMS: registration, user management, password issues, exam reset,
* Draft and share participant communications (English/Arabic),
* Follow up for training registrations and setup for courses delivered in Arabic.

Job Offer

This is a great opportunity to work in a fast-paced, regional role with impact. You'll support meaningful work, collaborate with international teams, and get exposure to both sales and operations.

* Strong client management skills with a gift for admin and coordination tasks
* Comfortable using tools like Sales CRM, SAP, Zoho, Excel, and an LMS
* Great communication skills to manage both internal and external stakeholders
* You're comfortable juggling multiple tasks and priorities across international stakeholders
* You enjoy supporting teams and customers and get satisfaction from getting things right!

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.