Customs & Logistics Coordinator (Chinese Speaker)

Job description / Role

We're hiring on behalf of a growing logistics company in Dubai that specializes in the import and export of heavy equipment and machinery. As a startup, the team is lean and agile, and they're looking for a hands-on Import Clearance & Logistics Coordinator (Chinese Speaker) who can wear multiple hats and help keep operations running smoothly on the ground.

Key Responsibilities:

- Manage import clearance and delivery operations at Dubai’s port of destination, independently completing customs procedures and document verification.
- Review and validate import documentation to ensure accuracy and compliance.
- Communicate effectively with clients regarding customs and documentation queries, coordinating with relevant departments to resolve issues promptly.
- Oversee the end-to-end clearance and transportation process, coordinating with the fleet to ensure timely and efficient delivery of goods.
- Demonstrate proactive risk awareness, ensuring clear, logical workflows and timely communication.
- Utilize clearance and transportation systems (e.g., SAP, Oracle, Logistics Management Systems) to maintain accurate and compliant documentation.
- Keep up to date with UAE and international import/export regulations, customs policies, and procedures, adjusting operations as needed.
- Handle operational exceptions such as missing documents, delays, or customs holds, escalating issues to supervisors when necessary.
- Liaise with suppliers, freight forwarders, customs brokers, and internal teams (sales, warehouse, finance) to ensure smooth operations and information flow.
- Prepare and present regular reports on clearance and transportation performance, monitoring KPIs such as clearance times, delivery efficiency, and cost control.
- Maintain high responsibility and resilience, performing effectively under pressure and during high workload periods.

Requirements:

- Bachelor’s degree or higher, preferably in Logistics, Supply Chain, International Trade, or related fields.
- Minimum 2 years of experience in import clearance and transportation operations; experience with international freight forwarding or large logistics companies is an advantage.
- Strong knowledge of UAE import clearance procedures and regulations.
- Excellent communication skills in English and Chinese, with strong teamwork and problem-solving abilities.
- Able to independently manage complex operational processes with accountability and composure under pressure.

Location: Jebel Ali, Dubai

About the Company

Linkco is a bespoke HR consultancy based in Dubai, UAE providing personalized HR solutions to clients across the GCC and wider Middle East Region.