Data Entry Clerk/Call Centre

Job description / Role

JOB DESCRIPTION:

- Managing large amounts of inbound and outbound calls in a timely manner and professionally.
- Routing inbound calls to the appropriate resources.
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Providing customers with the organization’s service and product information.
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Meet personal/team qualitative and quantitative targets
- Researching required information using available resources
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Managing administration, communicating and coordinating with internal departments
- Insert customer and account data by inputting text based and numerical information from source documents within time limits
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
- Review data for deficiencies or errors, correct any incompatibilities if possible and check output
- Other duties as assigned
- Keep information confidential and comply with data integrity and security policies

Requirements

REQUIREMENTS:

- Excellent communication skills, including verbal with proper grammar.
- Proven data entry work experience, as a Data Entry Operator or Office Clerk
- Experience with MS Office and data programs
- Good multi-tasking skills.
- Familiarity with administrative duties
- Typing speed and accuracy
- Excellent knowledge of correct spelling, grammar and punctuation
- Able to react effectively and calmly while handling difficult calls
- Attention to detail
- Confidentiality
- Organization skills, with an ability to stay focused on assigned tasks
- High school diploma; additional computer training or certification will be an asset

About the Company

Operating in Dubai since 2005, Coldwell Banker UAE represents the franchise operation for the globally renowned real estate brand founded in 1906. With the legacy of unbounded professionalism and flawless customer services, we have grown into one of the most recognized and respected real estate firms of Dubai, UAE. We offer a one-stop-shop for all ready and off plan residential and commercial properties in Dubai.

We take pride in being one of the most innovative UAE real estate brand with an unmatched international reach through our 3,000 offices in 49 countries worldwide.

With the growth of the brand on a rise, our presence is strong presence in Dubai; you’ll find our head quarters at The Onyx on Sheikh Zayed Road (near Emaar Business Park) and branches at Dubai Marina, Business Bay and Jumeirah Village Circle.