Datacenter Technology Support Engineer

Job description / Role

Job Summary
We are looking for a support engineer to manage and monitor datacenter operations, Wintel systems and network connectivity in a 24x7 environment. The role includes hardware support, system monitoring, and coordination with internal teams and clients.

Responsibilities
• Monitor and Triage servers, storage, and network devices in the datacenter.
• Provide support for Windows Server, Active Directory, Hyper-v and VMware.
• Install and configure network switches and access points independently or under guidance of connectivity team members.
• Use monitoring tools like ManageEngine, SolarWinds, and SCOM.
• Perform patching, backups, and routine health checks.
• Handle incidents, alerts, and change requests.
• Maintain documentation and update system records.
• Coordinate with internal teams and clients for issue resolution.
• Support hardware including HP and IBM servers.
• Manage backup and storage devices (e.g., NetApp, Dell EMC, HPE).
• Participate in disaster recovery and business continuity tasks.
• Collaborate with other domain admins or engineers until they arrive on-site for complex tasks.
• Provide technical and physical support for all the data centers, server rooms, plant and office building
• Co-ordinate with remote engineers for physical tracing of cables and patch panels.

Collaboration
• Work closely with network, security, and application teams.
• Communicate with clients and stakeholders for updates and support.
• Share knowledge and updates during shift handovers.
• Ensure troubleshooting is anchored until it is handed over to the relevant team upon their arrival at the site, based on the incident.

Skills & Experience
• 5–10 years in datacenter, Wintel and Network support.
• Strong knowledge of Windows Server, AD, DNS, DHCP, TCP/IP, VLAN, WAN, WLAN structure cabling and passive infrastructure
• Experience with VMware or Hyper-V.
• Experience with Networking devices like Routers, Switches Aruba access points and controllers
• Familiarity with monitoring tools (ManageEngine, SolarWinds, SCOM).
• Basic networking knowledge on Routing and switching and wireless
• Experience with HP and IBM hardware.
• Knowledge of backup/storage systems (NetApp, Dell EMC, HPE).
• Good communication and teamwork skills.
• Willing to work in 24x7 rotational shifts.

Qualifications
• Degree in IT or related field.
• Microsoft certifications preferred (MCSA, MCSE).
• ITIL Foundation is a plus.

About the Company

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.