Demand Planning Manager

Job description / Role

Demand Planning Manager- L'Occitane

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years

As we continue to grow, it's our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

What you will do;

• The job holder of this position is responsible for overseeing planning and forecasting of future sales and ensuring data integrity on historical sales, marketing & commercial inputs, current trends and customer/store plans.
• The job holder of this position is also responsible for full ownership of the ordering process based on sales predications.

Job Responsibilities:

Strategic:

• Develop the business plan of the Department in line with the Division strategic objectives
• Formulate and communicate Department performance objectives and continuously monitor progress and alignment towards strategic objectives

Managerial:

• Develop the Department policies and procedures in order to ensure the fulfilment of organizational requirements
• Oversee the operations of the Department, provide expertise, encourage teamwork and facilitate related professional work processes in order to achieve high performance standards and staff pride in contribution

Operational:

• Follow-up on escalated cases /issues/questions of team members to ensure they are closed efficiently and in a timely manner
• Oversee the execution of accurate and timely forecast and demand plan from suppliers to customers/stores
• Oversee the execution of accurate and timely forecast based on sales history and gathered information from marketing & commercial
• Adhere to inventory guidelines and provide closed loop feedback regarding forecast trends and accuracy
• Recommend forecasting model/tools targeting optimal forecast accuracy defined by Operations Manager
• Review and challenge SKU level demand plan
• Develop key metrics and measurement for Operations Manager to facilitate effective decision making
• Act as the "head light" of the Group relating to demand/supply issues
• Drive the Sales & Operation process and meetings; align demand plan with sales budget/forecasts; present, solicit and assess feedback on the various sales plans; lead discussions and challenge discrepancies to ensure sales forecasts and demand plans accurately reflect expectations
• Manage the ordering process from budget to return to vendor and work closely with the team in charge of executing the orders
• Challenge inventory control activities

People Management:

• Assign individual objectives for employee performance management purposes, manage performance, empower staff, and provide formal and informal feedback in order to support professional development and maximize performance
• Ensure optimization of resources through proper manpower planning

Requirements

Your Profile:

• A minimum of 6 years of relevant experience with at least 3 years in a similar role
• University Degree Business Administration or any related quantitative fields/ CPIM, CISP, SCM Certifications

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.