Job closed
Ref: LP452-444
Job description / Role
JOB PURPOSE: To provide administrative support to the assigned department heads to ensure the department and its’ daily activities operate as per the required standards
ACCOUNTABILITIES
Administrative Support
- Provide administrative support and assistance to the line manager on a wide range of assigned tasks, ensuring the required level of confidentiality is maintained to contribute to running of the department to the agreed standard
- Coordinate, track and follow up on departmental correspondence and maintain accurate employee records to ensure service standards; policies and procedures are adhered to
- Greet and assist visitors, answer telephone calls and give appropriate information to callers; screen and route calls and place outgoing calls to ensure prioritization of callers and timely response
Reporting
- Consolidate and compile accurate reports to support assigned business area in preparation for meetings and in maintaining a filing system for all relevant documentation
Policies, Processes, Systems and Procedures
- Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
Self-Management
- Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
Customer Service
- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
Requirements
- Bachelor’s Degree in Business, Accounting or Finance
- At least 3 years of experience in a similar position
Knowledge and Skills:
- Word, Excel and PowerPoint skills
About the Company
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.