Department Manager

Job description / Role

The Department Manager is responsible for overseeing Department floor activities in order to ensure that its operations are carried out in the most effective manner and in compliance with the company customer service standards. He/she is also responsible for maintaining high standards of visual merchandising and store presentation, and ensuring availability of products at all times.

Key Accountabilities
- Greet customers and ensure that they are served by shop employees in a timely manner and in compliance with quality and customer service standards.
- Ensure proper implementation of company policies and procedures for operational effectiveness.
- Control merchandising of products in order to optimize sales and ensure it is in line with brand image and standards.
- Monitor stock levels on a continuous basis, maintain inventories and re-order merchandise when needed in order to ensure adequate stocks and maximum range and size availability at all times.
- Manage the Department employees by setting goals and objectives, managing performance, developing and motivating employees, in order to ensure the highest levels of performance are achieved.
- Run daily Department meetings in order to ensure all Department activities, objectives and events are properly understood and communicated.
- Conduct on-the-job training, demonstration and instruction for existing employees, in order to support their development and ensure the highest standards of performance are achieved.
- Plan and prepare team schedule on a weekly basis, and submit it to hierarchy.
- Enforce up-selling and cross-selling within the team in order to maximize sales volume and ensure set targets are reached.
- Conduct performance appraisals for department’s employees on a bi-yearly basis.

Requirements

- Bachelor’s Degree
- 3 years of experience in a managerial role
- 3 years of experience in retail
- Strong knowledge and understanding of shop operating procedures
- Proficiency in MS Office
- Fluency in English
- Strong product knowledge across all departments

Competencies
- Developing and Motivating Others
- Cultural Awareness
- Commercial Understanding
- Analytical Thinking
- Customer Focus
- Driving and Achieving results
- Attention to details

About the Company

Azadea Group is one of the world's fastest growing retail groups. We carry a strong franchise portfolio of over 30 diverse brands that features some of the industry's most identifiable names, including Zara, Mango, Virgin Megastore and Sunglass Hut.

Azadea Group headquarters are in Beirut, Lebanon. A comprehensive network of local offices supports our operations in the Middle East and Europe. Currently, we operate 152 strategically located stores across the Middle East and plan over 500 additional shops’ opening through the 3 coming years.