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Deputy Head of Terminals Maintenance

Thales Middle East


Ref: LP639-80

Job description / Role

Worldwide, our customers rely on our expertise and innovation of 62,000 people in 56 countries across five markets; Aerospace, Space, Transportation, Defence and Security.

We have been present in UAE for over 35 years and with over 300 employees to date and we are growing rapidly. Thales in the UAE is part of our Middle East business that has 1,800 people acrossEgypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and airtraffic management and navigation systems for Abu Dhabi’s airport.


With growing threats from terrorism, organised crime, trafficking and cyberattacks, defence organisations alone are not fully equipped to deal with the changing risk environment. Thales are focused on complex security requirements and are Europe's leading provider of digital technologies for defence and security and the world leader in data protection. Our solutions secure the four key domains considered vital to modern societies: government, cities, critical infrastructure and cyberspace. We provided solutions to Mexico City’s ambitious security system which incorporates 15,000 cameras, security for major international airports such as Dubai and Durban, as well as helping 10 of the world’s largest banks with cybersecurity issues.


We have great knowledge in Network and Infrastructure Systems. Within their armies we connect more than 500,000 soldiers and 30,000 public safety officers, as well as providing the critical infrastructure for thousands of customers around the world. Wherever safety and security are critical, Thales delivers; be it on tactical, satcom, infrastructure and PMR/LTE networks or critical services.

That is why we rely on our people to help us master the most complex environments for our customers, and careers start here.


The Deputy Head of Terminals Maintenance will work closely with the Head of Terminals Maintenance to ensure the day-to-day operations and the management of the Terminals Maintenance (TRM – Terminal Manning) department of the Yahsat Operations & Maintenance (O&M) organization. The Deputy Head of Terminals Maintenance will be coached by the Head of Terminals Maintenance to be able to take full responsibility of the TRM department within 6 months.

The Deputy Head of Terminals Maintenance shall be of UAE nationality to comply with Thales’s contractual requirement to its customer for Emiratization. The objective being of replacing the current non-Emirati Head of Terminals Maintenance.

Key Responsibilities:
The Deputy Head of Terminals Maintenance will be managing the Terminals Maintenance Department of the O&M organization (19 Terminal Maintainers). He will be in charge of the conduct of the day-to-day operations, as well as the reporting to the General Manager of the O&M organization, the relations with the other departments and the relations with the final user (UAE Armed Forces).

His responsibilities include but are not limited to:

Day-to-day operations of the TRM department
• Identification of the activities
• Scheduling of activities
• Tasking of the staff
• Follow-up of the completion and quality of the tasks
• Coordination with other departments (Logistics, Operations, Engineering, IT, Training)

• Daily reporting in Operations Brief
• Monthly reporting of the performance of the TRM department
• Ad-hoc reporting as required

Customer relations
• Receiving and processing customer requests
• Reporting on various operational information (fleet availability, technical reports, etc.)

• Management of the TRM staff (recruitment, appraisal, career development)
• Follow-up and development of competencies
• Participation to the Duty Manager Rota


Skills and Experience:
• Management skills: experience in the management of a medium sized staff (10+ people)
• Operations
• Maintenance: experience in maintenance activities (Level 1 – Level 3) of complex systems
• Technical background: Telecommunications, radio communications
• Language: working proficiency in Arabic and English

Note: to fulfill contractual obligations, the Deputy Head of Terminals Maintenance must be of UAE nationality.

Due to the military nature of the activity, the Deputy Head of Terminals Maintenance will be requires to apply for a military clearance with the UAE Armed Forces. Thales will manage the security clearance process. The employment of the selected candidate for the position of Deputy Head of Terminals Maintenance will be effective subjected to and after reception of his Security Clearance.

• Technical background in Satellite Communications
• Experience in electro-mechanical systems (generators, HVACs)
• Prior experience in Military Systems / Military Operations
• Good customer relations
• Good reporting capabilities
• Adherence to processes and procedures

Your contributions to Thales’ cutting-edge products make possible the continued delivery of excellence and hundreds of millions of satisfied passengers globally. If your skills, experience and attitude match the above and you are looking for exciting challenges, please apply now using the link below and we will be in touch. At Thales in the United Arab Emirates we provide careers – not jobs.

About the Company

With operations in 50 countries and 68,000 employees, Thales is a world leader in mission-critical information systems for defence and security, aerospace and transportation.

Building on its expertise in the most sophisticated technologies and large-scale software systems, Thales is stepping up to the security challenges of its customers in an increasingly complex world. With its global network of 22,500 high-level researchers, Thales has earned particular recognition for its ability to develop and deploy dual civil and military technologies. Leveraging its international operations and spanning the entire value chain from equipment to systems and services, Thales is playing a pivotal role in making the world a safer place.

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