Desktop Support Analyst

RecruitMe FZE

Dubai, UAE

Ref: QP103-96

Job description / Role

Employment: Full Time

Looking for a desktop support analyst to join the IT team at an international law firm.

This position provides 2nd line technical and operational support including deskside support, to all users across our MENA offices (Dubai, Abu Dhabi, Doha and Riyadh), including home and travelling users.

Duties include:
- High quality, rapid response and resolution to requests from a user base of circa 400 and resolving issues at point of call in line with Service Level Agreements (SLAs)
- Ensuring and promoting satisfaction and ensuring professional and high quality service to end users
- Efficient and consistent management of service and support requests

Requirements

- Be educated to degree level; MCP qualification essential, MCSE is desirable
- Have at least a year's experience in a similar second line support role
- Have had exposure to a professional services/law firm work environment desirable
- Be able to demonstrate successful delivery of IT projects
- Be willing to travel on occasion to regional offices
- Be able to solve problems methodically and develop practical solutions
- Have excellent interpersonal skills with the ability to work independently as well as in a team
- Be adaptable and have excellent time management skills
- Be proactive and service-oriented

About the Company

RecruitME are a specialized recruitment consultancy supplying top tier business support staff to Dubais leading multinational organizations. We carefully source, screen and select only the very best candidates to assist our clients in making easier recruitment decisions faster.

Differentiating ourselves from standard recruitment agencies our consultants have been carefully chosen for their backgrounds in business support for leading multinational organizations. Having been both the client and the candidate previously, we have an insiders understanding of the recruitment process and our clients needs.

What we do:

Specializing in business support positions we can assist in introducing a small selection of experienced administration, finance and human resource candidates with the relevant experience to benefit your business. Our careful screening process ensures that we have met with and can give a concise overview of each candidates skills and current situation before you meet them.

We pride ourselves on sending our clients only the very best available candidates in the market to ensure a simplified, hassle free and timely recruitment experience for all involved.

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Sale Associate salaries in UAE

Average monthly compensation
AED 4,000

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