Job closed
Ref: LP452-552
Job description / Role
JOB PURPOSE
To design, deliver, implement and evaluate learning and development interventions and programmes to the required standard aligned to business objectives and the bank’s strategy to maximize return on investment
ACCOUNTABILITIES
Design and Delivery
• Work in partnership with the business to identify and analyze learning and development needs aligned to business objectives and the bank’s strategy and agree appropriate and practical development plans and solutions
• Manage the design and delivery of learning and development solutions using a range of practical and appropriate learning methods to meet the identified needs in the most cost effective manner
Evaluation
• Evaluate the effectiveness of learning and development delivered as per best practice standards and make the required improvements to enhance the learning and development provided to ensure it continuously meets business needs
• Generate learning and development reports in line with the agreed standard, share it with key stakeholders as required and take action to ensure the learning and development provided continues to meet the identified needs
Stakeholder Management
• Consult with line managers and individual employees on current and emerging learning and development needs within their areas of responsibility and ensure the required learning and development solutions are implemented to the required standard
Vendor Management
• Coordinate with vendors/consultants to meet bank-wide development requirements ensuring the bank’s standards are consistently met and adhered to
Policies, Processes, Systems and Procedures
• Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
Self-Management
• Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance
Customer Service
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
Requirements
Minimum Experience
• At least 5 years of experience in training and development and/or adult education/instruction, including training, within banking/financial services
Minimum Qualifications
• Bachelor’s Degree
Professional Qualifications
• Formal qualification in Human Resources/Learning and Development/Organizational Development
Knowledge and Skills
• Excellent organizational/planning/project management skills
• Excellent verbal, written and interpersonal communication skills to effectively communicate concepts and solutions to a varied audience, including all levels of bank employees, customers and vendors
• Strong presentation skills, using vocabulary, grammar, pronunciation/enunciation, pace, tone and volume consistent with audience and content
• Strong skills in customer service, problem solving and decision making
• Ability to work under stress and meet deadlines
• PC literate
About the Company
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.