Digital Business Services Operations Principal

SAP Middle East & North Africa

UAE

Ref: KP442-88

Job description / Role

Employment: Full Time

Digital Business Services Operations Principal, MENA Job

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

DBS Operations is part of the EMEA Digital Business Services (DBS) Operations team that works closely with Head of DBS in each SAP Market Unit.

ROLE OBJECTIVE
The primary objective of DBS Operations people is to be a trusted advisor to the DBS Management Team. This role enables the intersection of Strategic Thinking and Precision Execution through seamless engagement with the business. Operations people take a highly professional and inspired approach that will ensure high quality execution of the standardized operating model.

ROLE ACCOUNTABILITIES

Customer experience
• Develop trusted advisor relationship with the MU DBS Delivery team and leadership team
• Contribute to the roll out of the Franchise in the MU Consulting Business in alignment with the Global methodology
• Proactive delivery of information and insights, in a consistent and timely way

One Team
• Ensure alignment of DBS Consulting Operations to the Franchise model
• Support Services and Software operations to work closely together
• Drive the engagement between GCO MU Operations, local Controlling, EMEA DBS Operations, SSC and other regional teams to maximize their effectiveness

Support and Drive Business Execution
• Support the achievement of the Consulting business KPI’s (Revenue, Contribution, Headcount, Utilization, Backlog accuracy and leakage, Project profitability etc.)
• Provide insightful deep dive analysis of areas for performance improvement
• Ensure all forecasting and business planning deadlines are achieved
• Interact as intermediary in the forecasting process between Business Management and Controlling, keeping an overview on entire forecasting process.
• Follow up on entire closing process going from Latest Estimates to monitoring the monthly closing process in a proactive way
• Be a trusted advisor for the Market Unit DBS Head allowing him/her to make fact based decision and reach perfect business predictability and drive.
• Support business execution and performance through implementation of the Franchise, managing and driving core operational processes

Go-To-Market
• Execute the MENA Consulting operational cadence to ensure a strong tracking discipline in all areas but especially on Delivery (utilization, headcount, bench, Backlog, Project, revenue from pipeline etc.)
• Drive data quality and completeness in core systems

Simplify everything so we can do anything
• Propose simplification and standardization of Market Unit processes (Operations scope of work) to drive agility and speed of execution
• Adopt a system-driven approach to supporting the business – utilizing Global and Regional tools
• Adopt and reinforce a “single source of the truth” ethos
• Proactively identify non-standard MU reporting, processes and tools to ‘sunset’.

Requirements

A typical Operations person profile includes some or all of:
• Finance, Controlling, operations, project management / PMO or consultant background
• Final degree (e.g. business administration, psychology, economics, computer sciences), professional accounting qualification or equivalent work experience
• Fluent English
• 5 years experience in the IT / Services industries, either in controlling or project management
• Proven ability to deliver an operations and / or finance business partner-type service to business stakeholders
• Works effectively in a matrix, fast moving and continually changing business environment
• Ability to proactively challenge business leaders in supportive way to improve performance
• A high level of communication, presentation and influencing skills
• Good knowledge of the consulting business model in a software environment

About the Company

Headquartered in Walldorf, Germany, SAP is the world's largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.

Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.

As the global technology research unit of SAP, SAP Research significantly contributes to SAP's product portfolio and extends SAP's leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide.

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Personal Assistant salaries in UAE

Average monthly compensation
AED 10,000

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