Posted
Ref: HP905-967
Job description / Role
Job Purpose:
- To support the Transaction Banking digital channels' roadmap and specifically to enhance and deliver the functions, features and digital initiatives.
Principal Accountabilities:
- The Digital Channels manager will provide support and deliver the digital channels' roadmap. These capabilities will enable non-individual digital users to apply for products and services via corporate digital channels.
Responsibilities:
- Understand the strategic needs and plans for corporate business growth and analyse the business needs.
- Assist in scope writing & defining therefore to support the corporate digital road map for existing and new products, services and features.
- Analyse the requirement, validate, verify, ensuring that requirements statements are complete, consistent, concise, comprehensible, feasible, unambiguous, and verifiable.
- Elicit requirements using interviews, workshops, document analysis, surveys, business process description, use cases, scenarios, business analysis, competitive product analysis, and workflows analysis.
- Coordinating between other project stakeholders which are mainly corporate products, operations, 3rd parties, IT, controls groups, (IT risk, Operational risk, Fraud and Risk, Shared service department, Compliance, Audit, Quality control etc.)
- Create SOPs (Standard Organizational Processes) documents for new digital initiatives.
- Create training materials to train the internal and external customers.
- Collaborate with User experience teams for UI and UX designs creation.
- Collaborate with Adoption and marketing team for marketing plans and monetization of the digital products and services.
- Prepare and execute user acceptance test script and cases. Coordinate and ensure the high quality between IT and other stakeholders of the project during the UAT planning and execution.
- Manage internal staff pilot to ensure the digital service is adequate enough for customer go live.
- Identify process and service improvement areas (e.g. streamlining existing user journeys, introduction of new user journeys)
- To work on all existing and new tasks given based on corporate digital roadmap
Requirements:
- University BA or post graduate degree in Information Systems, Computer Science, Business or Management or UX, UI design schools.
- Minimum 5 years of experience in technology, design, digital channels (mobile online, wallets, web site...etc) project management, payments, digital marketing, customer experience.
- Proven experience in dealing with corporate banking applications primarily with Cash and Liquidity management, Collection and Receivables, Virtual Accounts, Host to Host products.
- Experience in Implementation of Mindgate DigiTB platform (Preferable)
About the Company
In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.
By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.
Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.
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