Job closed
Ref: HP350-3656
Job description / Role
• To Support and manage the Self Service channel to improve customer experience, operational efficiencies & enhance channel offerings and usage.
Client Details
• Michael Page digital have partnered with a leading banking client for this search
Description
• Develop Self Service channels propositions based on customer insights, organization strategy & objectives & upcoming market trends.
• Enhance channel penetration, activation and transaction usage targets through formulating business initiatives and facilitating development of new functionalities/ services, to achieve migration of activity from high cost channels to lower cost e-channels.
• Perform gap analysis against new business requirements and suggest process improvements / automation to gain time and cost efficiencies.
• Make recommendations for process & business flows, develop consensus on requirements via the approved process & templates.
• Owns the creation and prioritization of the ATM & Self Service Channel for specific digital journeys and facilitate in shaping channel road-map
• Works within a cross-functional team to clarify requirements and delivery expectations with business stakeholders
Job Offer
• An industry leading remuneration package is on offer as well as the chance to join a great team on an ambitious project
Requirements
• At least 2-3 years of strong experience owning and delivering digital solutions and / or working in relevant roles in Digital, Innovation or Technology.
• Undergraduate Degree or equivalent experience with a well-rounded user-centered experience that spans some combination of digital channels.
• Understanding of customer journeys and customer experience, with particular reference to digital, design and services in banking
About the Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.