Digital Customer Experience Specialist

Job description / Role

We are looking for a Digital Customer Experience Specialist to support the development, improvement, and quality assurance of customer journeys across digital channels, including the website and mobile app. In this role, you will work closely with CX designers and IT teams to make sure digital services are smooth, user-friendly, and compliant with UAE digital standards.

Key Responsibilities:
- Translate CX journey designs into clear technical requirements for digital platforms.
- Support the development and launch of new digital features.
- Lead user acceptance testing (UAT) to ensure digital journeys function correctly.
- Monitor and improve the performance and stability of digital channels.
- Ensure all digital services follow CX design systems and UAE regulatory guidelines (TDRA, IDCXS).

Qualifications:
- Bachelor’s degree in IT, Computer Science, Digital Marketing, or similar.
- 2-7 years of experience (depends on educational attainment)
- Experience in digital product ownership, digital channel management, or CX digital implementation.
- Strong understanding of web/mobile technologies and digital standards.

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies.

About the Company

About Us Helping professionals grow. Supporting businesses thrive.

Black Pearl is a HR consultancy and recruitment firm based in the UAE. We connect skilled professionals with leading organizations across the Gulf region, offering a personalized and thoughtful approach to hiring.

Our team specializes in recruiting for roles across key industries, including but not limited to: - Healthcare and Life Sciences - Engineering and Construction - Technology and Digital - Finance and Accounting - Hospitality and Retail - Government and Emiratization

Whether you’re searching for your next opportunity or looking to hire, we work closely with you to understand your goals and find the right fit.