Sorry! This position is no longer accepting applications.

Digital Graduate Trainee

L'Oreal Middle East


Ref: RP957-360

Job description / Role

Employment: Full Time


• Handling and managing consumer engagement for Social & Customer Care: be able to handle all digital IT (all tools and how they work, Sprinklr, SAP, DOMO, Salesforce etc.).


Customer Care

• Managing the corporate CC agent (Marina at WT), weekly checks, responding to queries (ensure 100% RR / 2 to 3 days to answer max), make sure there are no pending cases & that CC agent is aligned with all brands
• Transforming CC through the roll out of Salesforce across all brands including D2C (managed by external partners / agencies).
• Ensure Saawt reporting is delivered on monthly basis

Social Care & engagement:

• Manage the community management team at WT (weekly calls with agency, ensure there are no conflicts, moderating on regular and regular posting, 100% RR on socials).
• Social commerce, engagement that converts into sales (ex: live streaming and giving a CTA with a web link during the video).

Digital tools

• Responsible of managing all L’Oreal Digital tools and working closely with all brands and agencies to ensure successful implementation and roll out of the tools
• Monthly reporting of the tools and meeting/inductions with brands



• Master all L’Oreal digital tools and how they function throughout different departments
• Handling and managing social media agency and its consumer engagement team
• Develop communication skills by interacting & managing external stakeholders such as social agencies and/or external zone


• Up to 2 experience in digital marketing
• Languages: written & spoken English and Arabic
• Use of digital tools is a must (Web Analytics, Social Analytics, CRM tools and platform, etc)
• Strong project management knowledge and ability to handle multiple projects simultaneously
• Solid analytical skills and detailed oriented
• Proactive, entrepreneurial individual with a constant drive for results
• Understanding and passion for digital landscape, trends, tools & technology innovation

Apply now

You can apply to up to three jobs within a rolling 30day window.

You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams.
Please visit "Your Application Space" to see the jobs you have already applied to.

Please don’t create another account with a different email. If you do so, your account might be merged and your application record will be deleted.

About the Company

For more than a century, we have devoted our energy and our competencies solely to one business: beauty. We have chosen to offer our expertise in the service of women and men worldwide, meeting the infinite diversity of their beauty desires. We are committed to fulfilling this mission ethically and responsibly.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month