Digital Merchandising Manager

Chalhoub Group

UAE

Ref: GP285-1495

Job description / Role

Employment: Full Time

Level Shoes

Who we are: The Concept

Level Shoes is a globally recognized retail concept and destination located in the heart of Dubai Mall and dedicated to the world of designer footwear and accessories.

The 96,000 square- foot store offers a wide range of unique services; from personal shopping, spa experiences, dedicated concierge service to regional online shopping.

The curated space is divided into 30 designer boutiques and 5 multibrand areas each designed with its own bespoke personality: Women's Designer, Contemporary, Men' s Designer, Trends and Kids.

Here, in the heart of Dubai, Level Shoes is a retail experience unlike any other, offering over 250 international designer brands of which more than 100 are exclusive to Level.

Our Omnichannel Vision

We believe the future of luxury fashion retail will be defined by the reinvention of our consumer experience, through online and offline integrations. Our ambition is to merge the excitement of the physical experience with the convenience of a digital world in order to create a magical experience for our customers.

The Role

Our Digital Merchandiser Manager is responsible for maximizing the user experience and conversion on our different retailers / e-retailers platforms. Our Digital Merchandiser Manager will manage the creation of edits and pages, with a strong focus on the Visual merchandising of the website categories.

Another key aspect of the job is to provide operational support on all things related to eCommerce operations and platform improvement.

Key Responsibilities

Digital Merchandising:
• Understand and utilize the insight from analytical merchandising with the creative needs of brands, products and markets to deliver a VM approach that helps to achieve the KPIs of Levelshoes.com (sales, productivity, profit)
• Demonstrate full awareness of brands & seasonal trends and their relevance to the Levelshoes.com proposition, influencing all aspects of Visual Merchandising, researching media and competitors to share with the team any relevant findings for a more informed placement of product
• Develop deep understanding of product categories and product catalog to identify growth opportunities
• Liaise with the content/graphic team to guide them on the choice of pushes/categories/products to push
• Identify product merchandising opportunities for email campaigns, catalogs and homepage pushes
• Analyze web data to make recommendations for change to the front end of the website
• Develop level's newsletters in coordination with Digital Merchandising Manager
• Generate weekly/ monthly reports to Head of Ecommerce to include key insights on product performance and user experience
• In charge of the Full Site QC Check and on leasing with the Product team for the Ticket Creation & Fulfilment
• In charge of the Product Newness & Tracker Review

E-Commerce Operations:
• Audit and ensure that product content is ready to be uploaded to the website with new products received
• Collaborate with the Marketing team, photographer and graphic designer to ensure that the Brand website is updated regularly in line with the marketing plan
• Work with the eCommerce Manager to plan and execute digital campaigns aimed at driving traffic and sales on the website
• Execute dynamic email campaigns to deliver traffic and sales to the website
• Ensure the technical operability & optimization of the websites on each device with IT
• Work with the eCommerce Manager to plan and execute the delivery of new website updates
• Supervise the application and overall alignment on site messaging and communication with customers through the eCommerce Customer Service Representative
• Liaise with Customer Service Representative, if needed, to provide any required information and guidelines to solve any issue with Customer (returns, refunds, cancellation, claims)

Requirements

Your Profile:
• University Degree in E-Commerce, Marketing or any relevant field
• A minimum of 5 years of relevant experience, regional market experience is a plus
• Digital perspective
• Excellent stakeholder communication
• Creative
• Analytical
• Entrepreneurial spirit

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now's your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you'll have everything you need to innovate your career.

What we can offer you
• We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.
• Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits
• We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.

Job Segment:
• Merchandising, Marketing Manager, eCommerce, Fashion Retail, Retail, Marketing, Sales, Fashion

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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