Digital Service Excellence, Senior Manager

Job description / Role

In this role, you will be instrumental in leading and executing our digital service strategy, ensuring seamless and exceptional experiences for our users.

You will be responsible for driving continuous improvement, leveraging data to inform decisions, and fostering a culture of digital excellence within the organization.

Client Details

Join a prestigious government entity at the forefront of innovation, dedicated to shaping the future through cutting-edge digital solutions.

Description

* Develop and implement the digital service excellence strategy, aligning with the organization's overall goals and vision.
* Lead and manage a team of digital service professionals, fostering a collaborative and high-performing environment.
* Oversee the implementation and optimization of IT Service Management (ITSM) frameworks and processes to ensure efficient and effective service delivery.
* Drive customer experience (CX) enhancement initiatives, utilizing data and feedback to continuously improve user satisfaction.
* Utilize data analytics to identify trends, measure performance, and inform strategic decisions related to digital service delivery.
* Lead process optimization efforts to streamline workflows and enhance efficiency across digital service channels.
* Collaborate with other departments and stakeholders to ensure a cohesive and integrated approach to digital service delivery.

Job Offer

* A chance to shape the future of digital service delivery within a prestigious government organization.
* Competitive salary package.

* Bachelor's degree in a relevant field such as Information Technology, Business Administration, or a related discipline.
* Minimum of 10 years progressive experience in digital service management, digital transformation, or a related field.
* Proven expertise in digital transformation strategies and implementation.
* Strong knowledge of IT Service Management (ITSM) principles and best practices.
* Demonstrated success in enhancing customer experience (CX) within a digital environment.
* Proficiency in data analytics and the ability to translate data into actionable insights.

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.