Digital Solutions Architect

Job description / Role

Synopsis

This role is responsible for designing and developing solutions, with a strong focus on Amadeus solutions and systems, particularly their booking engines, along with supporting digital APIs and eRetail web services. It requires close collaboration with digital channels (web & mobile), offer, order, merchandising, customer management, revenue management, and payment systems to create integrated and future-proof solutions. Additionally, the role is expected to provide thought leadership and strategic direction, shaping the overall roadmap with value-driven initiatives.

Accountabilities

• Lead the design and development of scalable, reliable, and cost-effective solutions aligned with business objectives and user needs.
• Translate business and technical requirements into architectural enablers in collaboration with stakeholders, IT teams, and system integrators.
• Oversee system integration to ensure seamless data flow, interoperability, and performance across the airline's ecosystem.
• Evaluate emerging technologies and recommend optimal solutions based on scalability, security, performance, and cost-effectiveness.
• Provide technical guidance and troubleshooting support to cross-functional teams, ensuring adherence to architecture principles and best practices.
• Ensure compliance with security, privacy, and regulatory requirements in partnership with cybersecurity teams.
• Establish and maintain architectural standards, documentation, and governance to ensure consistency and quality across all programs.
• Identify and mitigate technical and operational risks, optimizing system reliability, efficiency, and scalability.
• Collaborate with project managers, UX/UI, and Agile Release Trains (ARTs) to align design, timelines, and deliverables with strategic goals.
• Manage relationships with vendors and technology partners to ensure timely, quality-aligned delivery of services and components.
• Continuously monitor system performance, recommend improvements, and drive architectural evolution through new tools and methodologies.
• Stay abreast of industry trends and innovations to identify opportunities for performance optimization and cost savings.

Education & Experience

• 7+ years of experience in solution and a proven track record in executing complex IT projects.
• A bachelor's degree in computer science or a related field is desirable.
• Previous experience with Amadeus airline systems is essential.
• Excellent communication skills and experience in senior stakeholder management.
• The position also involves close collaboration with other architects, business teams, and project teams.
• Proven experience in understanding corporate strategy and implementing all business processes that define how a company achieves its strategic goals.
• One or more certifications in solution and/or enterprise architecture, such as SAFe Architect, TOGAF, Open Certified Architect, or ISEB Architecture, are preferred.
• Experience in aligning business and IT, promoting shared approaches, and delivering sustainable, reusable enterprise architecture through both agile and waterfall methods.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme, and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.